Information We Collect

When you reach out to us or work with us, we collect different types of information depending on your needs. Here's what we typically gather and why.

Contact and Business Information

• Your name, email address, and phone number when you contact us
• Company details if you're representing an organization
• Project requirements and technical specifications you share
• Communication history through email, phone, or our contact forms

Technical and Project Data

• Smart contract code and blockchain specifications for your projects
• Testing results and deployment information
• Wallet addresses you provide for contract deployment
• Technical documentation and project files you share with us

Website Usage Information

• IP addresses and browser information when you visit our site
• Pages you view and how long you spend on them
• Basic analytics about how people find and use our website

How We Use Your Information

Your data serves specific purposes related to delivering our services. We don't sell your information to third parties or use it for unrelated marketing campaigns.

• Communicating with you about project requirements and updates
• Developing, testing, and deploying smart contracts according to your specifications
• Providing technical support and answering your questions
• Maintaining records of our work for quality assurance and legal compliance
• Improving our services based on feedback and project outcomes
• Sending relevant updates about blockchain technology that might interest you (you can opt out anytime)

Data Storage and Security

We store your information on secure servers located in Taiwan and use industry-standard security measures. Here's how we protect your data:

• Encrypted connections for all data transmission
• Restricted access to personal information — only team members working on your project can see it
• Regular security audits and updates to our systems
• Secure backup procedures to prevent data loss
• Physical security measures at our office location in Tainan

That said, no system is completely impenetrable. While we take security seriously and implement strong protections, we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened.

Sharing Your Information

We generally don't share your personal information with outside parties. The few exceptions include:

Service Providers

Sometimes we work with trusted third-party services that help us run our business — things like cloud hosting, email services, or payment processing. These providers only get access to the information they need to do their job, and they're contractually required to protect it.

Legal Requirements

We may disclose information if required by Taiwan law, court orders, or government regulations. We'll notify you if this happens unless we're legally prohibited from doing so.

Business Transfers

If smartlogic-ai is acquired or merged with another company, your information would be transferred to the new owners. We'd notify you before this happens and explain any changes to how your data is handled.

Your Rights and Choices

You have control over your personal information. Under Taiwan's Personal Data Protection Act, you can:

• Access your data: Request a copy of the personal information we hold about you
• Correct inaccuracies: Ask us to update or fix incorrect information
• Delete your data: Request deletion of your personal information (with some exceptions for legal or contractual obligations)
• Restrict processing: Ask us to limit how we use your information
• Data portability: Get your data in a format you can transfer to another service
• Opt out of communications: Unsubscribe from marketing emails anytime

To exercise these rights, contact us at help@smartlogic-ai.com. We'll respond within 30 days and verify your identity before processing requests.

Data Retention

We keep your information for as long as necessary to provide our services and meet legal obligations. Here's our general approach:

• Project files and communications: Kept for 7 years after project completion (Taiwan's business record requirements)
• Contract and payment information: Retained for 7 years for tax and accounting purposes
• Marketing contacts: Stored until you ask us to remove you or we determine the data is no longer needed
• Website analytics: Typically kept for 2 years

After these periods, we securely delete or anonymize your information. You can always request earlier deletion, though we might need to keep some records for legal compliance.

International Data Transfers

While we're based in Taiwan and primarily store data here, some of our service providers operate globally. When your information is transferred internationally, we ensure appropriate safeguards are in place — like standard contractual clauses or working only with providers in jurisdictions with adequate data protection laws.

Blockchain networks are inherently global and decentralized. When we deploy smart contracts, that code and any associated data become accessible worldwide through the blockchain. We discuss these implications with you before any deployment.

Cookies and Tracking

Our website uses basic cookies to function properly and understand how visitors use the site. We don't use invasive tracking or sell your browsing data to advertisers.

Essential Cookies

These keep the website working — things like remembering your language preference or keeping you logged in if we add member features.

Analytics Cookies

We use basic analytics to see which pages people visit and how they navigate our site. This helps us improve the user experience. You can disable these in your browser settings.

Most browsers let you control cookies through their settings. Blocking cookies might affect how some features work on our site.

Children's Privacy

Our services are designed for businesses and adults. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has shared information with us, please contact us so we can delete it.

Changes to This Policy

Technology evolves, and so do privacy practices. We might update this policy occasionally to reflect changes in our operations or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website.

The date at the top shows when this policy was last updated. We encourage you to review it periodically, especially before starting a new project with us.